We appreciate your business, and will try to get your package to you as soon as possible. But please note that we do not offer any guarantees for shipping times - even if there is a estimate under the shipping method you select (this comes directly from the carriers and does not include our processing time). We do not recommend shipping items to an address that you will only be at temporarily (ie. hotel).
PROCESSING TIME: We want you to get your goodies fast, and try to ship every package as quickly as possible, but offer no guarantees. Our typical processing time is 2-4 business days during regular volume periods, and 5-7 days during periods of high volume such as sales or holidays. You will receive an email once your order has shipped.
TRACKING: All orders shipped to the USA or within Canada come with tracking. Once your order has shipped, you will receive an email with your tracking information approximately 2-4 business days after your have placed your order. All your tracking information is available online, and we do not have any additional information. If you did not receive tracking information, it may have gone to your junk folder. If not, contact us and we'll help you find it.
We offer real time shipping through Canada Post and FedEx. This means that the shipping rates that you see at check out are based on the the weight and estimated size of your particular order. The prices that are displayed come directly from the carriers. Please note that any shipping time estimates (for example "1 business day") come directly from the carriers, and do not include our processing time. We do not recommend paying more for an shipping option that says 1 business day, because you will not receive your order in 1 business day.
We also offer Flat Rate shipping. The estimated ship time for our flat rate option is 3 - 7 business days + processing time.
All Canadian orders come with tracking. Once your order has shipped, you will receive an email with the tracking information.
We also offer local pick up in Milton, ON. If this option is selected, you will receive an email once your order is ready for pick up. You can also pick your order up at our Hamilton store front on Locke St S.
We offer Flat Rate shipping to the majority of the United States. Our Flat Rate option typically uses USPS or UPS and comes with tracking. You will receive an email with your tracking information once your order has shipped. The estimated ship time for our flat rate option is 5 - 10 business days + processing time.
We also offer real time shipping through Canada Post and UPS. This means that the shipping rates that you see at check out are based on the the weight and estimated size of your particular order. The prices that are displayed come directly from the carriers. Please note that any shipping time estimates (for example "1 business day") come directly from the carriers, and do not include our processing time. We do not recommend paying more for an shipping option that says 1 business day, because you will not receive your order in 1 business day. Depending on the option you select, your order may or may not have tracking.
We are not shipping outside of North America at this time. If you are overseas and are interested in placing an order, do feel free to contact us though to discuss options!
Please note that all shipping estimates are provided by their respective carriers. Once we have dropped your package off to a carrier, it is their responsibility to deliver your package in the time frame that they indicate. We do our best to get your package to you as quickly as possible, but we do not guarantee any shipping times.
FAQ (Frequently Asked Questions)
My items arrived damaged, what can I do?
Please let us know if there are any issues with the quality of your products once they arrive! We take special care to package every order in hopes that everything arrives in tip top shape, but things happen (/get dropped, thrown, mishandled...). We will be happy to work with you to find a solution should any problems arise!
I entered the wrong shipping address, can you help?
Possibly! Contact us ASAP, and as long as your order has not shipped we should be able to change the address for you.
I placed an order, but forgot to include an item, can you add it/I placed 2 separate orders in the same day, can you combine them?
Maybe! Contact us ASAP and we may be able to add additional items to your order and send you a separate invoice. If we haven't packaged your order yet, then we will probably be able to combine your 2 orders.
Do you do wholesale/weddings/party favors?
Yes, yes, and yes! Get in touch with us through our wholesale request form or contact form to chat!
Why are your prices in USD if you're a Canadian company?
We do a significant amount of business in the US, and have chosen to make our online store currency USD. While we can add other checkout currencies to the store (ie. CAD), our website automatically rounds the price of every item up to the nearest dollar if we do this. We have chosen not to do that to save our customers money.
We evaluate the exchange rate every time we restock the website, so our Canadian customers are not paying more for products, they're just paying for them in USD.
The foreign transaction fee for using a Canadian credit card in USD is typically only 2.5%, but some cards have no fee at all.
Do note though, that we have many options for our Canadian customers who do not wish to pay in USD. We have a store front in Hamilton, ON, and all of our wonderful local stockists and events are listed online (listed under the "stockists/events" tab) right here in Canada.
Any other questions? Feel free to get in touch through the "contact us" tab.