Please note that all carriers have suspended shipping guarantees. Packages may take longer than usual due to high shipping volumes. Any questions regarding shipping times and delays can be directed to the carrier you have selected using your tracking number. We do not have additional information, and are not responsible for delays once your package has left our facility.
OUR CURRENT ORDER PROCESSING TIME IS 5-7 BUSINESS DAYS.
If you have selected "pick-up" as your shipping method, your order will be ready at our store (Small Batch Soaps/The Local Life) at 218 Locke St S, in Hamilton. You will receive an email once your order is ready for pick up.
We are currently offering delivery in Oakville, Milton, Burlington, and Niagara.
Your order will be delivered between May 13-15.
You will receive an email when your order has been delivered.
The last day to place orders for local delivery is May 3 at 3pm.
GENERAL SHIPPING INFO:
We appreciate your business, and will try to get your package to you as soon as possible! Please note that we DO NOT offer any guarantees for shipping times - even if there is a estimate under the shipping method you select (this comes directly from the carriers and does not include our processing time). We do not recommend shipping items to an address that you will only be at temporarily (ie. hotel) as they may not arrive on time, and we are not responsible for packages shipped to the wrong address.
Once your package has left our facility and you have received your tracking number, we no longer hold responsibility for that package. Any shipping questions regarding updates, delays etc. can be addressed directly with the carrier you have chosen. We do not have additional information beyond what is provided through your tracking number.
PROCESSING TIME: We want you to get your goodies fast, and try to ship every package as quickly as possible, but offer no guarantees. Our typical processing time is 2-4 business days during regular volume periods, and 5-7 days during periods of high volume such as sales or holidays. You will receive an email once your order has shipped.
TRACKING: All orders shipped to the USA or within Canada come with tracking (unless otherwise noted). Once your order has shipped, you will receive an email with your tracking information. All tracking information is available online, and we do not have any additional information. If you did not receive tracking information, it may have gone to your junk folder. If not, contact us and we'll help you find it!
We offer real time shipping through Canada Post, UPS, Canpar, and Loomis. This means that the shipping rates that you see at check out are based on the the weight and estimated size of your particular order. The prices that are displayed come directly from the carriers and we do not make any profit on shipping costs. We refund all shipping overages in excess of $1. Please note that any shipping time estimates (for example "1 business day") come directly from the carriers, and do not include our processing time. We do not recommend paying more for a shipping option that says "1 business day", as this does not include our processing time and you will not receive your order in 1 business day.
We unfortunately are not able to offer flat rate shipping in Canada at this time. Because of the drastic variability in shipping costs across different cities and provinces, it is no longer affordable for us to pay the difference in the flat rate/actual shipping fee for customers.
All Canadian orders come with tracking. Once your order has shipped, you will receive an email with the tracking information.
We offer Flat Rate shipping to the majority of the United States. Our Flat Rate option typically uses USPS or UPS and comes with tracking. You will receive an email with your tracking information once your order has shipped. The estimated ship time for our flat rate option is 5 - 10 business days + processing time. When you select the Flat Rate option, you WILL NOT be charged duties or import taxes.
We also offer real time shipping through Canada Post and UPS. If you select this option, your order MAY INCLUE import taxes and duties. This means that the shipping rates that you see at check out are based on the the weight and estimated size of your particular order. The prices that are displayed come directly from the carriers. This shipping method may incur additional taxes and duties upon delivery of your order. Please note that any shipping time estimates (for example "1 business day") come directly from the carriers, and do not include our processing time. We do not recommend paying more for an shipping option that says 1 business day, because you will not receive your order in 1 business day. Depending on the option you select, your order may or may not have tracking.
We are not shipping outside of North America at this time. If you are overseas and are interested in placing an order, do feel free to contact us though to discuss options!
Please note that all shipping estimates are provided by their respective carriers. Once we have dropped your package off to a carrier, it is their responsibility to deliver your package in the time frame that they indicate. We do our best to get your package to you as quickly as possible, but we do not guarantee any shipping times.
FAQ (Frequently Asked Questions)
My items arrived damaged, what can I do?
Please let us know if there are any issues with the quality of your products once they arrive! We take special care to package every order in hopes that everything arrives in tip top shape, but things happen (get dropped, thrown, mishandled...). We will be happy to work with you to find a solution should any problems arise!
I entered the wrong shipping address, can you help?
Possibly! Contact us ASAP, and as long as your order has not shipped we should be able to change the address for you. If it has shipped, you can contact the shipping carrier directly with your tracking number and see if they can re-route the package.
I placed an order, but forgot to include an item, can you add it/I placed 2 separate orders in the same day, can you combine them?
Probably! Contact us ASAP and we may be able to add additional items to your order and send you a separate invoice. If we haven't packaged your order yet, then we will probably be able to combine your 2 orders.
I checked out in the wrong currency, can you help?
For your convivence, we offer purchases in both CAD and USD. You can switch currencies using the drop down menu at the bottom of the screen. The currency you selected will be shown in your cart before you make our purchase. If you are not able to switch currencies, please clear your cache, and try again.
Because the check out currency is shown in your cart, we are not able to offer partial refunds on any orders due to errors in currency selection.
Do you do wholesale/weddings/party favors?
We do offer wholesale to brick and mortar stores only. Please fill out a wholesale request form, available under the "wholesale" tab.
Due to a high volume of orders, we are not offering custom products or party favours at this time.
Any other questions? Feel free to get in touch through the "contact us" tab.